Terms of Service

Overview

LeaseLoom is AI software for property managers, operated by Yeich Media LLC ("LeaseLoom," "we," "us"). It is built to work on top of the property management software a manager already uses. These Terms govern your use of the LeaseLoom website, waitlist and app, whether you're a property manager, tenant, applicant, or property owner. By joining the waitlist, creating an account or using LeaseLoom, you agree to these Terms. LeaseLoom is still growing, and its features may change.

Accounts & eligibility

You must be at least 18 years old to create an account. You're responsible for the accuracy of information you provide and for keeping your login credentials secure. Property managers are responsible for the accuracy of data they enter or import about their properties, tenants, and leases, and for having the right to process that data through LeaseLoom on their tenants', applicants' and owners' behalf.

Plans, trials and billing

Our plans and their prices are listed on our Pricing page. Prices are in US dollars.

• Free trial. A new account can try LeaseLoom free for 30 days. You do not need a payment card to start. To keep using LeaseLoom after the trial, add a card in Settings, Billing before the trial ends. If you do not, LeaseLoom stops sending messages and running automated jobs for your account. While we are still switching on card payments, an account whose trial has ended may be left running for a time. That is our choice and it can end, and nothing is charged until you add a card. You can still sign in, see your data and add a card for 90 days after the trial ends. After that, your account's data is deleted by hand, as our Privacy Policy describes.
• Billing. Paid plans are billed monthly, in advance, through our payment processor, Stripe. When you add a card, you authorize us to charge it at the start of each monthly billing period for your plan, plus any tax that applies, until you cancel. Stripe processes your card details. If a payment fails, Stripe tries the card again, and LeaseLoom keeps running while it does. If the bill stays unpaid, LeaseLoom is paused for your account until it is paid. When you move to a higher plan, the difference for the rest of the month is charged right away.
• Canceling. You can cancel any time from Settings, Billing. Canceling stops future charges. You keep access until the end of the month you have already paid for, and your account's data is deleted by hand within 30 days after that, except the billing record and accepted renewals, as our Privacy Policy describes.
• Taxes. Prices do not include taxes. Texas sales tax is added where it applies.
• Plan limits. Each plan is priced for a number of doors and team members, as shown on the Pricing page. If your account grows past its plan, we may ask you to move to a larger plan.
• Price changes. We may change our prices. We will tell you by email at least 30 days before a new price applies to you, and you can cancel before it does.

What LeaseLoom does

LeaseLoom is software that helps property managers with leads, maintenance, renewals, rent reminders, resident questions and owner reporting, including AI-assisted features such as chat, drafting and automation. It works from information entered into LeaseLoom and from reports you export from your property management software and upload. LeaseLoom is a software tool, not a property manager, leasing agent, screening company, or law firm. Decisions about tenants, leases, screening, and property operations remain the responsibility of the property manager using it.

Importing from your property management software

When you upload reports exported from your property management system (for example, an AppFolio rent roll), you confirm you have the right to share that information with LeaseLoom. LeaseLoom does not sign in to that system or change anything in it. Your use of that system stays under your own agreement with its provider, and we are not responsible for changes, outages, or limits in a third-party system.

AI features

LeaseLoom uses AI to draft responses to prospective and current tenants and to automate parts of property-management workflows. AI-generated content may be inaccurate or incomplete and should be reviewed by a human before being relied on for decisions with legal or financial consequences (including tenant screening and fair-housing-related communications). See our AI Disclosure page for details.

Text messages

LeaseLoom does not send text messages yet. When it does, texts will be sent on behalf of property managers to residents, prospective tenants and vendors who have agreed to receive them. Property managers are responsible for having that consent and for complying with the laws that apply to the messages they send, including the Telephone Consumer Protection Act. If you receive texts, message frequency varies and message and data rates may apply. Reply STOP to stop receiving them, or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how phone numbers are handled.

Acceptable use

You agree not to:

• Access or attempt to access LeaseLoom in unauthorized ways;
• Submit false information through any form, application, or chat;
• Use LeaseLoom to violate fair housing, consumer protection, or other applicable law;
• Upload malware, spam, or content that infringes someone else's rights; or
• Interfere with the platform's normal operation, including by circumventing rate limits or security controls.

User content

You're responsible for content you submit through LeaseLoom: messages, maintenance descriptions, documents, and similar. See our User Content & DMCA Policy for how we handle user-submitted content and copyright claims.

Intellectual property

The LeaseLoom name, logo, and site content are the property of Yeich Media LLC and may not be used without permission. You retain ownership of data you enter into or connect to LeaseLoom; we use it only to provide the service to you. For information about tenants, applicants and owners, we process it on the property manager's behalf, as described in our Privacy Policy.

Disclaimers

LeaseLoom is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee that LeaseLoom will be uninterrupted, error-free, or that AI-generated content will be accurate.

Limitation of liability

To the maximum extent permitted by law, Yeich Media LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from your use of LeaseLoom, even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or your use of LeaseLoom is limited to the amount you paid us, if any, in the 12 months before the claim arose.

Indemnification

You agree to indemnify and hold Yeich Media LLC harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of LeaseLoom, your content, or your violation of these Terms or applicable law, including fair housing and tenant-screening law.

Termination

We may suspend or terminate your access to LeaseLoom if you violate these Terms. You may stop using LeaseLoom at any time. When your account ends, we delete its data by hand, on the schedule in our Privacy Policy: within 30 days after the last paid month, or 90 days after a free trial ends without a paid plan. What you imported is still in your own property management software, because LeaseLoom never changes anything there. Some records exist only in LeaseLoom: leads and their conversations, the history of emails it sent, and accepted renewals. LeaseLoom has no export for these yet, so email us at support@leaseloom.org before the deletion date and we will send you a copy. Accepted renewal records are kept until 5 years after the lease that was renewed ends, so the acceptance can still be shown. Provisions that by their nature should survive termination (including limitation of liability, indemnification, and the arbitration agreement below) will survive.

Binding arbitration & class action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Agreement to arbitrate. You and Yeich Media LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of LeaseLoom will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

Class action waiver. You and Yeich Media LLC agree that any arbitration or claim will be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator has no authority to combine more than one person's claims or to preside over any form of a class or representative proceeding.

Opt-out. You may opt out of this arbitration agreement within 30 days of first agreeing to these Terms by emailing support@leaseloom.org with your name and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Yeich Media LLC is bound by this arbitration section, and disputes will be resolved as described in Governing Law below.

Governing law & venue. These Terms and any dispute not subject to (or opted out of) arbitration are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any such dispute will be brought exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction there.

Changes to these terms

We may update these Terms as LeaseLoom evolves. Material changes will be reflected on this page with an updated date; continuing to use LeaseLoom after changes take effect means you accept the updated Terms.

Contact

Questions about these terms? Email support@leaseloom.org.